
Above: Susan Kiernan, VP of Development, Nathan Littauer Hospital looks on as Cheryl McGrattan, Director of Public Relations for Nathan Littauer Hospital receives the M2W®-HC™ Full Circle Award from Nan McCann, President of PME Enterprises and Co-Founder of M2W®-HC™
The 2010 ‘Full Circle Award’ was given to Nathan Littauer Hospital’s Director of Public Relations, Cheryl G. McGrattan, during the annual M2W®-HC™- Marketing Pharma & HealthCare to Women Conference, November 16 & 17 at The Chicago Cultural Center. The award is annually presented to the participant who best incorporates what they learned into a successful marketing campaign. Cheryl McGrattan joins past winners from Harley-Davidson, Motorola and Ghirardelli Chocolate. Nathan Littauer Hospital is a community hospital located in Gloversville, NY. After attending the conference in 2009, Cheryl was asked to join the Conference’s Leadership Committee. She also was a speaker at the conference.
“M2W®-HC™ is designed to help brands improve their sales and marketing to women who make 90% of all healthcare decisions in this country,” according to Nan McCann, M2W®-HC™ producer. “Cheryl McGrattan and Nathan Littauer won for using what was learned at M2W®-HC™ 2009 to grow the hospital’s brand. Integrating new social media capabilities into their traditional media plan was smart, cost-effective, and successful.”
“Simply put, I was inspired.” McGrattan explained, adding, “I left last year’s conference with two missions. First, I wanted to create relevant, empathetic and respectful communications to the women in our region. Second, I wanted to create an integrated social media platform for our hospital. Luckily the conference prepared me to reach both goals.” She explained, “After attending the preconference workshop, I launched a social media platform for the hospital which included, Facebook, Twitter, and YouTube channels. We quickly gained traction and earned the title of ‘the most connected hospital in our region’”. In the spring the hospital launched a microsite – unlike any in the state- called www.radiologyrevolution.com. And the hospital created a new position: a Social Networking Technician, who oversees this important initiative for the hospital.
“Our social media efforts have definitely had a positive effect.” Cheryl McGrattan notes, “For our hospital our social media channels are a valuable touch point. People from all over the country are on our sites. And our staff has really embraced this project.” Says McCann, “It takes organizational will to make these kinds of changes. Cheryl McGrattan got management approval to attend the conference. When she returned and told them about what she learned they listened, and allowed her to enhance the communications strategy with social media. That’s why this is a solid win for the entire Nathan Littauer organization. This is a team that works well together!”
M2W®-HC™ is national event, annually attended by a wide variety of health care organizations such as: Novartis Pharmaceuticals Corp. Pfizer, Coyne PR, WebMD Corporation, Kraft Foods, Inc., Bayer Healthcare Pharmaceuticals, Paychex, Inc., Obstetrical and Gynecological Association, Methodist Healthcare, WomenK!nd LLC, WellSpring Pharmaceutical Corp., NBC Universal, The Clorox Company, NBC News & CBS News, Ogilvy CommonHealth Worldwide, Healthy Advice Networks, Hologic, Inc., e-Healthcare Solutions, Inc., March of Dimes, American Cancer Society and others.
“The talent at this conference center is staggering.” stated Cheryl McGrattan
For conference schedule and information: www.m2w-hc.com or 860.724.2649 x13. M2W®-HC™ is produced by PME® Enterprises LLC, 216 Main Street, Hartford, CT 06106.
Nathan Littauer Hospital and Family of Health Services serves Fulton, Montgomery and Hamilton Counties in Upstate New York with a full-service 74-bed hospital, eight primary care centers, a nursing home and a community education center. The hospital was founded 119 years ago, has 950 employees and recently opened a new Emergency Care Center this fall. More information about the hospital can be found by visiting www.nlh.org.